Privacy Policy
Last updated: September 17, 2025Hopeful Haven Home Care, LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://www.hopefulhavenhomecare.com, receive our services, or subscribe to our SMS messaging service.
Information We Collect
We may collect:
Personal Information: name, phone number, email, mailing address, and emergency contacts.
Health Information (PHI): medical and care-related details needed to provide services.
Payment Information: insurance, billing address, and payment details.
Technical Data: IP address, browser type, cookies, and site usage.
SMS Data: mobile number and preferences when you opt in to text messaging.
How We Use Your Information
We use your information only for purposes such as:
Provide and coordinate home care services.
Communicate about appointments, reminders, and updates.
Process billing and insurance claims.
Improve our website and services.
Send SMS/text reminders and updates (see Section 7).
We do not sell, rent, or share your information with third parties for marketing purposes.
HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA).
PHI is only used or disclosed for treatment, payment, or operations unless required by law or authorized by you.
Our staff and business partners are trained and required to protect your health information.
Your Rights
You may:
Access and request copies of your personal or health information.
Request corrections to your data.
Restrict or object to certain uses of your data.
Request deletion, subject to legal recordkeeping requirements.
Withdraw consent (for non-essential communications).
File complaints with us, HHS, or the Georgia Attorney General if your rights are violated.
Sharing & Disclosure
We share your information only as needed:
With your care team.
With insurance providers or payers.
With secure third-party vendors (billing, IT, hosting).
As required by law (e.g., legal orders, public health).
We do not sell or share information with marketers.
Data Retention & Security
Medical records are retained for at least 6 years (as required by HIPAA and Georgia law).
SMS data and website inquiries are retained only as long as necessary.
We use encryption, access controls, and security safeguards to protect your data.
SMS Messaging Terms
By providing your phone number and opting in, you agree to receive SMS/text messages from Hopeful Haven Home Care at (678)-595-3808. Message & data rates may apply. Reply STOP to opt out. View our SMS Terms & Conditions.
Consent & Non-Sharing Clause
No mobile opt-in or text message consent will be shared with third parties or affiliates.
SMS consent is used only for service-related communication from Hopeful Haven Home Care.
Types of SMS Communications
Appointment reminders, scheduling updates, and service notifications.
Customer support and responses to inquiries.
Employment-related communications for applicants.
Standard Messaging Disclosures
Message & data rates may apply.
Messages are recurring; frequency may vary.
Standard carrier rates apply.
Reply STOP to opt out at any time.
Reply HELP for support.
For assistance, contact us at info@hopefulhavenhomecare.net or (678)-595-3808.
Cookies & Website Tracking
We use cookies and analytics tools to:
Improve your website experience.
Track site performance.
Remember preferences.
You may disable cookies in your browser.
Georgia Residents – Additional Rights
Georgia law provides additional rights:
Right to be notified in case of a data breach involving your personal information.
Right to file complaints with the Georgia Attorney General’s Consumer Protection Division.
Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy. Updates will be posted on our website with the “Last updated” date.
Contact Us
For questions, concerns, or to exercise your privacy rights:
Hopeful Haven Home Care, LLC
📍 Address: Lawrenceville, GA
📧 Email: info@hopefulhavenhomecare.net
📞 Phone: (678) 595-3808