Privacy Policy
Last updated: September 16, 2025Hopeful Haven Home Care, LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.hopefulhavenhomecare.com, receive our services, or subscribe to our SMS messaging service.
Information We Collect
We may collect:
Personal Information: name, address, email, phone number, date of birth, and emergency contacts.
Health Information (PHI): medical conditions, medications, and care plans.
Payment Information: insurance, billing address, and payment details.
Technical Data: IP address, browser type, device identifiers, cookies, and site usage.
SMS Data: phone number and preferences when you sign up for text message reminders or updates.
How We Use Your Information
We use your information only for purposes such as:
Delivering home care and support services.
Scheduling, reminders, and updates.
Processing insurance claims and payments.
Improving our website and services.
Complying with state and federal laws.
Sending SMS messages (see Section 7).
We never sell or rent your personal information.
HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA).
We use/disclose your PHI only for treatment, payment, and healthcare operations unless authorized or required by law.
You may request a copy of our Notice of Privacy Practices (NPP) for details on PHI handling.
Staff and contractors receive HIPAA training and must protect your information.
Your Rights
You may:
Access and request copies of your personal or health information.
Request corrections to your data.
Restrict or object to certain uses of your data.
Request deletion, subject to legal recordkeeping requirements.
Withdraw consent (for non-essential communications).
File complaints with us, HHS, or the Georgia Attorney General if your rights are violated.
Sharing & Disclosure
We share your information only as needed:
With your care team.
With insurance providers and payers.
With secure third-party vendors (IT, billing, hosting).
As required by law (e.g., court order, public health reporting).
We do not sell or share information with marketers.
Data Retention & Security
Retention: Medical records are kept at least 6 years as required by HIPAA/Georgia law. SMS and inquiry data are retained only as long as necessary.
Security: We use encryption, access controls, and secure storage to protect your data.
SMS Messaging Terms
By opting in to our SMS messaging service, you agree to the following:
Data Collection: We collect your mobile phone number when you subscribe.
Data Usage: Messages are used for reminders, updates, and service-related communication only.
Data Security: Stored securely and never shared with third parties for marketing.
Message Frequency: Recurring messages; frequency varies depending on your care plan.
Charges: Standard Message & Data Rates May Apply from your carrier.
Opt-Out: You may unsubscribe anytime by replying STOP, CANCEL, or UNSUBSCRIBE. You may also contact us at info@hopefulhavenhomecare.net or (678) 595-3808. We will remove you from our SMS list within 24 hours.
Help: Reply HELP for assistance or contact us directly.
Cookies & Website Tracking
We use cookies and analytics tools to:
Improve your website experience.
Track site performance.
Remember preferences.
You may disable cookies in your browser.
Georgia Residents – Additional Rights
Georgia law provides additional rights:
Right to be notified in case of a data breach involving your personal information.
Right to file complaints with the Georgia Attorney General’s Consumer Protection Division.
Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy. Updates will be posted on our website with the “Last updated” date.
Contact Us
For questions, concerns, or to exercise your privacy rights:
Hopeful Haven Home Care, LLC
📍 Address: Lawrenceville, GA
📧 Email: info@hopefulhavenhomecare.net
📞 Phone: (678) 595-3808