𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲

Last updated: September 17, 2025

Hopeful Haven Home Care, LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://www.hopefulhavenhomecare.com, receive our services, or subscribe to our SMS messaging service.

𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐖𝐞 𝐂𝐨𝐥𝐥𝐞𝐜𝐭

We may collect:

  • Personal Information: name, phone number, email, mailing address, and emergency contacts.

  • Health Information (PHI): medical and care-related details needed to provide services.

  • Payment Information: insurance, billing address, and payment details.

  • Technical Data: IP address, browser type, cookies, and site usage.

  • SMS Data: mobile number and preferences when you opt in to text messaging.

𝐇𝐨𝐰 𝐖𝐞 𝐔𝐬𝐞 𝐘𝐨𝐮𝐫 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧

We use your information only for purposes such as:

  • Provide and coordinate home care services.

  • Communicate about appointments, reminders, and updates.

  • Process billing and insurance claims.

  • Improve our website and services.

  • Send SMS/text reminders and updates (see Section 7).

    We do not sell, rent, or share your information with third parties for marketing purposes.

𝐇𝐈𝐏𝐀𝐀 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA).

  • PHI is only used or disclosed for treatment, payment, or operations unless required by law or authorized by you.

  • Our staff and business partners are trained and required to protect your health information.

𝐘𝐨𝐮𝐫 𝐑𝐢𝐠𝐡𝐭𝐬

You may:

  • Access and request copies of your personal or health information.

  • Request corrections to your data.

  • Restrict or object to certain uses of your data.

  • Request deletion, subject to legal recordkeeping requirements.

  • Withdraw consent (for non-essential communications).

  • File complaints with us, HHS, or the Georgia Attorney General if your rights are violated.

𝐒𝐡𝐚𝐫𝐢𝐧𝐠 & 𝐃𝐢𝐬𝐜𝐥𝐨𝐬𝐮𝐫𝐞

We share your information only as needed:

  • With your care team.

  • With insurance providers or payers.

  • With secure third-party vendors (billing, IT, hosting).

  • As required by law (e.g., legal orders, public health).

We do not sell or share information with marketers.

𝐃𝐚𝐭𝐚 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 & 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲

  • Medical records are retained for at least 6 years (as required by HIPAA and Georgia law).

  • SMS data and website inquiries are retained only as long as necessary.

  • We use encryption, access controls, and security safeguards to protect your data.

𝐒𝐌𝐒 𝐌𝐞𝐬𝐬𝐚𝐠𝐢𝐧𝐠 𝐓𝐞𝐫𝐦𝐬

By providing your phone number and opting in, you agree to receive SMS/text messages from Hopeful Haven Home Care at (678)-595-3808. Message & data rates may apply. Reply STOP to opt out. View our SMS Terms & Conditions.

Consent & Non-Sharing Clause

  • No mobile opt-in or text message consent will be shared with third parties or affiliates.

  • SMS consent is used only for service-related communication from Hopeful Haven Home Care.

Types of SMS Communications

  • Appointment reminders, scheduling updates, and service notifications.

  • Customer support and responses to inquiries.

  • Employment-related communications for applicants.

Standard Messaging Disclosures

  • Message & data rates may apply.

  • Messages are recurring; frequency may vary.

  • Standard carrier rates apply.

  • Reply STOP to opt out at any time.

  • Reply HELP for support.

For assistance, contact us at info@hopefulhavenhomecare.net or (678)-595-3808.

𝐂𝐨𝐨𝐤𝐢𝐞𝐬 & 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠

We use cookies and analytics tools to:

  • Improve your website experience.

  • Track site performance.

  • Remember preferences.

You may disable cookies in your browser.

𝐆𝐞𝐨𝐫𝐠𝐢𝐚 𝐑𝐞𝐬𝐢𝐝𝐞𝐧𝐭𝐬 – 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐑𝐢𝐠𝐡𝐭𝐬

Georgia law provides additional rights:

  • Right to be notified in case of a data breach involving your personal information.

  • Right to file complaints with the Georgia Attorney General’s Consumer Protection Division.

𝐓𝐡𝐢𝐫𝐝-𝐏𝐚𝐫𝐭𝐲 𝐋𝐢𝐧𝐤𝐬

Our site may link to other websites. We are not responsible for their privacy practices.

𝐂𝐡𝐚𝐧𝐠𝐞𝐬 𝐭𝐨 𝐓𝐡𝐢𝐬 𝐏𝐨𝐥𝐢𝐜𝐲

We may update this Privacy Policy. Updates will be posted on our website with the “Last updated” date.

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐔𝐬

For questions, concerns, or to exercise your privacy rights:

Hopeful Haven Home Care, LLC
📍 Address: Lawrenceville, GA
📧 Email: info@hopefulhavenhomecare.net
📞 Phone: (678) 595-3808